MY SHOPPING CART


0 ITEM(S) £0.00
You have no items in your shopping cart.

0

Call our customer support
team on 0844 854 7867 or email us at hello@thatsoskincare.com

Shipping & Returns

Please allow up to 7 working days for UK mainland, Islands, Scottish Highlands and Northern Ireland.

Orders over £30: FREE DELIVERY (3 - 5 days)

Standard Delivery (3 - 5 days): £5.00

We are sorry to advise that we are unable to process orders to a P.O Box address or outside the UK.

All orders are processed and delivered on working days only (Monday – Friday, excluding bank holidays).

All orders require a signature upon delivery. If you are not there to sign for your order, our couriers will leave a card for you to call to make alternative arrangements or collect. If you do wish us to place a request that goods are left in a safe place on your property in your absence, please note That’so cannot be held responsible for any loss or damage to these goods.

The following section details how our customers can return goods purchased from the website shopping cart and how refunds are calculated dependent on the cause for return.

Returns & Refunds

We hope that you love your order. However, if for any reason you are not entirely satisfied, you may return any Product in its original condition for a full refund within 14 calendar days from delivery.

If you have not received your order then please contact our returns department via returns@thatsoskincare.com.

You are able to cancel your order for a full automatic refund up until the order has reached the warehouse, which will show in your order history as "In Warehouse Status".

If the Products you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the Products or offer you a refund. Please contact us to arrange this.

If you have changed your mind and are unable to cancel your order before it reaches our warehouse (as described above), you may still cancel your order but will be required to arrange and pay for the return of the Products to us. Please ensure you obtain a Proof of Postage when you return the Products to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the Products, in the unlikely event that we do not receive the returned parcel.

We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which we received the returned Products. We will refund you on the credit card or debit card used by you to pay.